Comments on: Is the Zara peaked shoulders blazer worth the bad service? http://the-coveted.com/blog/2009/11/22/zara-peaked-shoulders-blazer-worth-bad-service/ be stylish • be lovely • be coveted Thu, 09 Feb 2012 22:16:23 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: HP http://the-coveted.com/blog/2009/11/22/zara-peaked-shoulders-blazer-worth-bad-service/comment-page-2/#comment-35962 HP Thu, 30 Dec 2010 17:52:41 +0000 http://the-coveted.com/blog/?p=11335#comment-35962 Zara offers the worst customer service on the planet. They either fail to train their employees or they purposely train them to be rude. Their return/exchange policies are draconian and they will either: a) make you feel like a criminal for wanting to return something b) make you feel like an idiot for wanting to return something c) deny you the ability to return/exchange something I believe they do this on purpose - it's some kind of directive from head office to keep sales up and returns down. I hope that consumers have a enough self respect to not put up with up this. Why would you willing hand your hard earned money over to a nasty corporation that treats you like dirt? Shop where you're treated with dignity. Stores should not treat customers like dirty because they can. They should treat customers like gold because they should. Vote with your wallet people. Zara offers the worst customer service on the planet. They either fail to train their employees or they purposely train them to be rude. Their return/exchange policies are draconian and they will either:

a) make you feel like a criminal for wanting to return something
b) make you feel like an idiot for wanting to return something
c) deny you the ability to return/exchange something

I believe they do this on purpose – it’s some kind of directive from head office to keep sales up and returns down. I hope that consumers have a enough self respect to not put up with up this. Why would you willing hand your hard earned money over to a nasty corporation that treats you like dirt? Shop where you’re treated with dignity.

Stores should not treat customers like dirty because they can. They should treat customers like gold because they should.

Vote with your wallet people.

]]> By: fashionista http://the-coveted.com/blog/2009/11/22/zara-peaked-shoulders-blazer-worth-bad-service/comment-page-2/#comment-33300 fashionista Thu, 16 Sep 2010 08:04:00 +0000 http://the-coveted.com/blog/?p=11335#comment-33300 I completely understand how you feel, Ive been in to the downtown vancouver Zara before and the employees dont really acknowledge you or even pretend to care. They act like they are so much better than you and that their job isnt to help you at all. Its super discouraging because they can have nice stuff, but the question that can come up is, is it even worth it? shitty customer service makes you want to avoid a store .Zara knows nothing of customer service, and thats what their job is. As someone who works in retail, at my store, we ALWAYS greet people. we always make them feel welcomed or acknowledged, and our manager makes sure of it. Its never a good feeling to walk into a store, see a sales associate glance up at you but not waste their breath to say " hi there, welcome to ____", its a shitty feeling to feel like you arent welcomed or youre not good enough to be greeted. I completely understand how you feel, Ive been in to the downtown vancouver Zara before and the employees dont really acknowledge you or even pretend to care. They act like they are so much better than you and that their job isnt to help you at all. Its super discouraging because they can have nice stuff, but the question that can come up is, is it even worth it? shitty customer service makes you want to avoid a store .Zara knows nothing of customer service, and thats what their job is. As someone who works in retail, at my store, we ALWAYS greet people. we always make them feel welcomed or acknowledged, and our manager makes sure of it. Its never a good feeling to walk into a store, see a sales associate glance up at you but not waste their breath to say ” hi there, welcome to ____”, its a shitty feeling to feel like you arent welcomed or youre not good enough to be greeted.

]]> By: Market Publique http://the-coveted.com/blog/2009/11/22/zara-peaked-shoulders-blazer-worth-bad-service/comment-page-2/#comment-30461 Market Publique Thu, 03 Jun 2010 13:08:36 +0000 http://the-coveted.com/blog/?p=11335#comment-30461 That's horrible about your Zara experience! I have recently started shopping there because their shoes are fabulous and the blouses that look like silk are actually silk. I've been to three of their stores in NYC and they are usually pretty helpful. In the UES one a sales person started me a dressing room and handed me her Zara business card. Brenda, if I recall correctly- she made an impression. I guess it depends on the store! That’s horrible about your Zara experience! I have recently started shopping there because their shoes are fabulous and the blouses that look like silk are actually silk.
I’ve been to three of their stores in NYC and they are usually pretty helpful. In the UES one a sales person started me a dressing room and handed me her Zara business card. Brenda, if I recall correctly- she made an impression.
I guess it depends on the store!

]]> By: My Faire Maker http://the-coveted.com/blog/2009/11/22/zara-peaked-shoulders-blazer-worth-bad-service/comment-page-2/#comment-30285 My Faire Maker Thu, 27 May 2010 18:21:27 +0000 http://the-coveted.com/blog/?p=11335#comment-30285 [...] a way to fight against it…and while Starbucks is still around the Gap has been replaced by Zara, and everyone has something from IKEA at home. We don’t live in a world divorced from [...] [...] a way to fight against it…and while Starbucks is still around the Gap has been replaced by Zara, and everyone has something from IKEA at home. We don’t live in a world divorced from [...]

]]> By: Legally Chocolate http://the-coveted.com/blog/2009/11/22/zara-peaked-shoulders-blazer-worth-bad-service/comment-page-2/#comment-28520 Legally Chocolate Sun, 04 Apr 2010 04:37:20 +0000 http://the-coveted.com/blog/?p=11335#comment-28520 Ok... the good news (depending on how you look at it) I purchased that jacket and the matching pants last week. The white courdoroy textured jacket was $99, pencil pants were $79.00 I was soo excited about how amazing they looked... the texture of the fabric was lush, however the craftsmanship was ABSOLUTELY HORRENDOUS! Its made soo poorly, the back puckers unlike a real suit... worst than forever 21... more like KMart (for emphasis). Why are the prices so high, but quality so low? Its not worth it... unless you like wasting money. I lOoooove the style, but I can't bring myself to throw away money on it. I think I'll return it Monday! Ok… the good news (depending on how you look at it) I purchased that jacket and the matching pants last week. The white courdoroy textured jacket was $99, pencil pants were $79.00 I was soo excited about how amazing they looked… the texture of the fabric was lush, however the craftsmanship was ABSOLUTELY HORRENDOUS! Its made soo poorly, the back puckers unlike a real suit… worst than forever 21… more like KMart (for emphasis).

Why are the prices so high, but quality so low? Its not worth it… unless you like wasting money. I lOoooove the style, but I can’t bring myself to throw away money on it. I think I’ll return it Monday!

]]> By: Judy http://the-coveted.com/blog/2009/11/22/zara-peaked-shoulders-blazer-worth-bad-service/comment-page-2/#comment-24373 Judy Mon, 07 Dec 2009 05:01:58 +0000 http://the-coveted.com/blog/?p=11335#comment-24373 As a Zara employee (I've only been working 3 weeks) I can not only relate but understand too... the reason women can't enter the change rooms to help their men with their fittings are not only for loss prevention, but because it's not allowed in the women's changerooms either. Men aren't allowed to stand by the foot of the curtain for their significant others... or wives.. or whomever they're helping with. That would be a little creepy considering all the change rooms are placed side by side to each other, and we don't exactly have doors on the rooms so they could be getting a view to the other change rooms, and/or be a pervert/accomplice to steal shit. That's why there is USUALLY one person assigned to fitting to help you with sizes and such. If not that store needs to seriously review their store policy. Now if you came to Zara Fairview in Toronto, Ontario (Canada) I guarantee your service would have been exponentially better. I know how you feel though as I've been in a couple of Zaras that I've completely blacklisted in my mind FOREVER... shitty service, employees who didn't know shit, employees who completely ignored me, employees who were flat out RUDE.... PS. Go back for that blazer if you really liked it! Call the store and ask to speak to the manager. Tell him/her that you were treated like shit and they will be fired or reprimanded. Good luck with everything! As a Zara employee (I’ve only been working 3 weeks) I can not only relate but understand too… the reason women can’t enter the change rooms to help their men with their fittings are not only for loss prevention, but because it’s not allowed in the women’s changerooms either. Men aren’t allowed to stand by the foot of the curtain for their significant others… or wives.. or whomever they’re helping with. That would be a little creepy considering all the change rooms are placed side by side to each other, and we don’t exactly have doors on the rooms so they could be getting a view to the other change rooms, and/or be a pervert/accomplice to steal shit. That’s why there is USUALLY one person assigned to fitting to help you with sizes and such. If not that store needs to seriously review their store policy. Now if you came to Zara Fairview in Toronto, Ontario (Canada) I guarantee your service would have been exponentially better. I know how you feel though as I’ve been in a couple of Zaras that I’ve completely blacklisted in my mind FOREVER… shitty service, employees who didn’t know shit, employees who completely ignored me, employees who were flat out RUDE…. PS. Go back for that blazer if you really liked it! Call the store and ask to speak to the manager. Tell him/her that you were treated like shit and they will be fired or reprimanded. Good luck with everything!

]]> By: Link Love - Week Ending 27/Nov 2009 | Joanne Faith.com http://the-coveted.com/blog/2009/11/22/zara-peaked-shoulders-blazer-worth-bad-service/comment-page-2/#comment-23404 Link Love - Week Ending 27/Nov 2009 | Joanne Faith.com Fri, 27 Nov 2009 08:19:24 +0000 http://the-coveted.com/blog/?p=11335#comment-23404 [...] Coveted blogs about awful customer service at a Zara store, asking: is the peaked shoulder blazer worth the bad [...] [...] Coveted blogs about awful customer service at a Zara store, asking: is the peaked shoulder blazer worth the bad [...]

]]> By: jennine http://the-coveted.com/blog/2009/11/22/zara-peaked-shoulders-blazer-worth-bad-service/comment-page-2/#comment-23400 jennine Fri, 27 Nov 2009 06:26:18 +0000 http://the-coveted.com/blog/?p=11335#comment-23400 oh no worries at all, i just didn't want anyone to think that i was just complaining for the sake of it. my husband and i both left agitated, and it was just weird all together. i totally respect retail jobs, they are hard, especially dealing with the public... but i'm sure you don't get much negative feedback because it's important to you. :) .-= jennine´s last blog ..<a href="http://feedproxy.google.com/~r/coveted/~3/FWvAsNXCF9I/" rel="nofollow">Happy Thanksgiving!</a> =-. oh no worries at all, i just didn’t want anyone to think that i was just complaining for the sake of it. my husband and i both left agitated, and it was just weird all together.

i totally respect retail jobs, they are hard, especially dealing with the public… but i’m sure you don’t get much negative feedback because it’s important to you.
:)
.-= jennine´s last blog ..Happy Thanksgiving! =-.

]]> By: Meghan http://the-coveted.com/blog/2009/11/22/zara-peaked-shoulders-blazer-worth-bad-service/comment-page-2/#comment-23399 Meghan Fri, 27 Nov 2009 06:19:08 +0000 http://the-coveted.com/blog/?p=11335#comment-23399 I've been a long time reader of your blog and, very true, this is the first post I've seen about service... perhaps I reacted sensitively because I'm in a service-based retail job myself and I always worry about negative feedback. Plus, it's easy to forget when reading online that the way things are said don't come across when typed... and I was not there to see the body language. Someone told me once that customer service is at least 60% body language and I'd agree. Apologies if my comment came harshly - I love your blog and have for years. :) .-= Meghan´s last blog ..<a href="http://ryours.blogspot.com/2009/11/thanks.html" rel="nofollow">Thanks.</a> =-. I’ve been a long time reader of your blog and, very true, this is the first post I’ve seen about service… perhaps I reacted sensitively because I’m in a service-based retail job myself and I always worry about negative feedback. Plus, it’s easy to forget when reading online that the way things are said don’t come across when typed… and I was not there to see the body language. Someone told me once that customer service is at least 60% body language and I’d agree.

Apologies if my comment came harshly – I love your blog and have for years. :)
.-= Meghan´s last blog ..Thanks. =-.

]]> By: jennine http://the-coveted.com/blog/2009/11/22/zara-peaked-shoulders-blazer-worth-bad-service/comment-page-2/#comment-23391 jennine Fri, 27 Nov 2009 05:26:02 +0000 http://the-coveted.com/blog/?p=11335#comment-23391 well, i don't think i'm being hard on them. they were pretty rude in both the mens and womens section. honestly, i'm used to non-existent service, but this was not like that. besides... i shop a lot, and this is the first post i've written in 3 years of blogging about bad service. well, i don’t think i’m being hard on them. they were pretty rude in both the mens and womens section. honestly, i’m used to non-existent service, but this was not like that. besides… i shop a lot, and this is the first post i’ve written in 3 years of blogging about bad service.

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